FAQs

The surface area of the pool is where most of the heat is lost. There can also be losses from other factors related to pool design and construction such as water tables, pool walls and insulation. Your heat pump maintains your pool’s temperature, which is based upon the rate of your pool’s heat loss.

A heat retention cover will reduce your running costs because it reduces your heat loss. If you wish to heat your pool without a cover you’re going to need a much larger heat pump to combat heat loss. If you’re unsure about sizing, give us a call.

Our Thermoplus Plus™ heat pumps can last more than 20 years if carefully maintained and protected against the elements.

We consider extended season to be from September to April. That’s 8 months of the year. Weather patterns may cause this season to vary, but only marginally.

Yes. Air-source heat pumps draw their heat from the air. In winter their efficiency is reduced, as there is less heat in the ambient air. We take this into consideration when sizing your pump. But even in colder conditions our heat pumps are still more efficient compared to most other forms of heating.

Our heat pumps are rated to operate in air temperatures as low as -10 degrees Celsius.

Yes. We use an advanced de-ice system to quickly melt the ice on the coils so normal operation can resume. This is a feature that is standard with all our units.

Wet-bulb air temperature is what you feel when your skin is wet in the air. It can sometimes feel very cold and other times not too much cooler.

Think about when you get out of the ocean. The air can feel freezing till you are dry, even at over 20 degrees. This is because of low humidity. Wet-bulb air temperature is what refrigeration technology operates on. The higher the humidity, the better the unit performance. For this reason a heat pump will often produce condensation.